May 29, 2009
RJLG Launches New Service for Laboratory Clients
(Monroeville, PA - May 29, 2009) RJ Lee Group, Inc. (RJLG) has
recently announced the launch of its latest innovation, RJLG
connect. Powered by RJLG's own eLIMS (Enterprise Laboratory
Information Management System), this service creates a link (or
builds a bridge) between customers and the lab, thereby enhancing
the customer experience by improving their access to project
data.
At the direction of client services and laboratory operations,
RJLG connect was created as an online system that automates and
streamlines parts of the sample analysis process. This
service eliminates the repetitive, manual work involved in
entering, submitting, reviewing, and paying for sample result
information.
An RJLG connect customer can request sample analysis order by
following a simple four-step process beginning with entering chain
of custody information and ending in the ability to view current
and historical reports in an online repository. This process was
developed with feedback given by our clients during an annual
review of services, and was created with significant input from all
stakeholders. The end-product is a rapidly evolving service that
mirrors the changing needs of RJLG's customers, with real time
insight to the status of the analysis.
The transition from traditional paper reports will produce
cost-savings to both the client and to the company, giving RJLG
more resources to provide exceptional quality work to our
customers. Key features of the service include a simplified
chain of custody process and email notification to real-time status
updates and report notifications.
RJLG is excited about the impact RJLG connect will have on the
industry and continues to work with stakeholders and customers to
refine the product and add new features. The next releases
will allow the user to view more details, including online quoting,
bar coding, online payment processing, and the ability to enter
even more detail at the sample level. RJLG connect will
continue to evolve to meet the ever changing demands of the
industry in order to remain leaders in the business. Become part of
the process by learning more and registering at
http://www.rjlg.com/services/softwaredevelopment/rjlgconnect.php
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