Job Summary:
RJ LeeGroup, Inc. is currently seeking an experienced Help Desk Manager. The Help Desk Manager leads a support team responsible for 1st and 2nd tier technical support functions, with the goal of handling 80% of the tickets within the Support group.
Essential Functions (including but not limited to):
• Accountable for establishing and maintaining Helpdesk procedures.
• Responsible for controlling the process of ensuring accurate and timely technology support and problem resolution to internal and external customers.
• Supports and administers the Helpdesk management software, and is responsible for reporting support metrics to IT management.
• Create and maintain a Knowledgebase using closed tickets, and implementing end-user training programs.
Qualifications & Requirements:

Required:
• Bachelor's degree desirable (or equivalent work experience)
• 3 years of experience in an IT support or technical environment, with significant PC experience.
• Experience with Helpdesk software, such as TrackIT.
• Experience in LAN/network administration in a Microsoft Windows Server environment
• Successful experience in working with customers to develop effective solutions to diverse and complex business problems
• Proven initiative, good judgment, and ability to achieve results
RJ LeeGroup, Inc. offers full-time employees a total benefits package that includes:
Competitive salaries
Paid time off benefits
Medical, dental, vision and medical/dependent care flexible benefits
Group life insurance and disability insurance
401(k) savings and investment program

RJ LeeGroup, Inc. is an Equal Opportunity Employer