Software concepts need a dedicated, experienced and integrated team to become reality and deliver a sustainable competitive advantage. Our approach combines software best practices with real-world laboratory experience delivering efficiency and maximizing value of mission-critical information.
| RJLG connect: Your Laboratory Data Link |
RJ Lee Group's software development team, in collaboration with Client Services, created RJLG connect as RJLG’s free web-based software service that connects customers directly to their data. From chain of custody entry to final reports, RJLG connect serves as a repository of information and provides users real-time project updates. This innovative solution was engineered to improve turn around time and lower costs for our customers through efficiency gains. |
| Meeting Customer Needs |
RJLG connect enhances the overall customer experience by incorporating insight and critical feedback from customers, client services and laboratory management. After a detailed analysis of RJLG’s current processes, the software development team created RJLG connect with the following core features and benefits: |
| RJLG connect Features | RJLG connect Benefits |
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| Enhancing Customer Experience | ||||||||||
| RJLG connect was designed to be a simple and intuitive process for RJLG customers and RJLG managers. The diagram below depicts the high-level steps within the RJLG connect process which was built around RJLG’s core competencies, labs, scientists, and technologies. This approach provides our labs with your information in a timelier manner resulting in quicker analysis turn around time. RJLG connect does this while providing you with real-time access to the status of your sample and ultimately, the final report. | ||||||||||
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